FAQ's
I am new, how do i make an appointment?
Step 1: Locate a copy of your dogs current vaccination records from your veterinarian. If your dog is not up-to-date on Rabies, Distemper, and Bordetella, please visit your veterinarian to get required vaccinations. If participating in daycare or boarding, make sure your dog has the bordetella vaccination. We require the bordetella vaccination every 6 months. Dogs that are only visiting for grooming are not required to have the bordetella vaccination. Send us your vaccination records via fax 724.969.0445 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Step 2: Call us at 724.969.4200 to make an appointment. Once we have proof your dog is current on vaccinations, we will be happy to make an appointment for you. All dogs interested in either daycare or boarding must pass a half hour behavior evaluation before scheduling daycare or boarding services.
Step 3. Download the following forms. Complete and either email them to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. , fax them to 724.969.0445 or bring them with you to your first visit. Dogs that are coming in for grooming only, should complete the Grooming Application and Medical Release & Pet Care Agreement. All other dogs should complete the Daycare & Boarding Application and Medical Release & Pet Care Agreement.
Do I have to commit to a schedule?
For daycare, no. You may drop off and pick up your dog anytime during normal business hours. Drop in’s for daycare are welcome, but you must make a reservation for boarding. We require a one night deposit ($34) for all boarding reservations, which is refundable up to 3 days prior to your drop off date.
Do you accept all breeds?
Yes, all dogs are welcome. Owners need to certify that their dog(s) have not harmed or shown aggression toward any person or other dog. If a dog shows aggression he/she may be expelled from daycare, boarding and grooming.
Is my dog supervised during daycare and boarding?
Yes, the Pooch Pitt provides one supervisor to every 10-14 dogs. The supervisor makes sure a good time is had by all. Also, our facility is equipped with a 16 camera 24 hour security monitoring system, and a fire detection and suppression system which is connected to the local fire and police stations. We also have a high performance ventilation system, to reduce odor and supply your dog with the freshest air possible.
How do I know my dog is being cared for properly?
We have webcams so you can tune in during business hours from your computer and watch your dog playing and having fun with his/her playmates.
I HAVE A SMALL DOG, WILL HE BE SAFE?
Some small dogs enjoy running with the big dogs but just in case, we have a special area for the little ones to romp with his/her smaller friends. It is up to your dog if he/she wants to play with the big or small dogs. Got a teacup? Don’t worry. Hercules, The Pooch Pitt’s own Teacup Yorkshire Terrier, will personally watch over your tiny baby while you are away.
What will my dog do all day?
Run! Play! Wrestle! Do tricks for treats! Pose for pictures! Socialize with playmates, lounge around and talk the latest gossip with new friends!
Where does my dog go potty?
We will encourage your dog to go potty in our outdoor yard, or while on his/her walk. However, our guests can go potty when and where they like. Staff is with the dogs at all times to immediately clean up after them.
If my dog goes potty anywhere he likes at daycare will he/she do this at home?
No! Dogs are very good at learning they can do one behavior in one location and another behavior in a different location. If your dog is housetrained at home – he/she will remain housetrained at home. Your home does not have 30 canine residents with all their attendant odors. Your dog will definitely know the difference between home and The Pooch Pitt.
It's my dogs' first time at The Pooch Pitt, what do I need to bring?
All dogs who wish to enjoy The Pooch Pitt services must pass a behavioral interview with our dog behavior specialist. Please call for your interview appointment time and bring completed application forms and current vaccination records.
What happens at the BEHAVIOR EVALUATION?
We take time to read your dog’s registration forms and go over with you, any important information specific to your dog. Your dog will be slowly introduced to a couple of new playmates to see how he/she will react to new friends. If your dog enjoys the company of new friends, he/she has passed the test. If your dog does not enjoy being around other dogs, and demonstrates aggression during the evaluation, we will suggest a different type of environment for your dog.
Do you feed my dog during daycare?
We recommend you supply food for your dog while at daycare and/or boarding. We may not have your dog’s brand of food, and sometimes changing dog food suddenly can upset his/her stomach. There is no extra cost to feed your dog food you supply while in daycare or boarding. If you would like us to supply food, we will be happy to serve your dog one of the two brands of dog food we sell for $3 per 1/2 day of daycare, $6 per full day of daycare, and $8 per boarding night.
My dog has special needs. Will this cost extra?
No. Most medications and dietary needs will be handled at no extra cost to you. If your dog requires injections, this will be discussed with you during the interview process. Dogs with handicaps are welcome at daycare and placed in an appropriate playgroup.
Do you offer any discounts?
We offer discounts based on number of boarding nights or daycare days. Please see our package prices for details. We also offer 20% discount on the second or more dogs for multi dog families and 10% for senior citizen dog owners.
Do you offer your services to older dogs?
Yes! All ages are welcome. Older or handicapped dogs will be placed in appropriate playgroups or if they like to relax alone they will be placed in a private 3' x 6' suite where they can rest and nap all day.
What if my DOG becomes ill during daycare?
We will try in all cases to use your veterinarian if your dog is feeling under the weather. If your veterinarian is not within close proximity of our daycare we will use our veterinarian. You will receive a call in all instances of illness.
How can I pay?
Any way you want. We accept VISA, MasterCard, Discover and American Express. We can take a cedit card over the phone for boarding deposits. We also accept cash and personal checks. There is a $35 NSF fee.
What if I cannot pick up my dog before closing?
If you are running late to pick up your dog before closing, please call and let us know. If you are running more than 15 minutes late, we will charge you $5 to keep the store open for you. We would also be happy to keep your dog overnight for the boarding fee. We are flexible, and want to accommodate our customers the best we can.
HOW CAN I ACCESS THE POOCH CAMS?
The Pooch Cams are only for owners who have dogs staying at the Pooch Pitt. The passsword is changed every week. If your dog is staying with us for daycare, boarding or grooming, plase ask for the password when you drop off. If you forget, no worries. Just give us a call!